NEW Zoho CRM settings update, Zoho Desk AI enhancements, and more

October 17, 2025
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NEW Zoho CRM settings update, Zoho Desk AI enhancements, and more

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Olivia Rhye
October 17, 2025
7mins

NEW ZOHO UPDATES! 🟥🟩🟦🟨

1. CRM for Everyone - Improved Settings Interface: Zoho has reverted to a more user-friendly settings interface in CRM for Everyone. Users can now easily access frequently used settings and keep their most essential submenus open, streamlining navigation and saving time.

2. Zoho Desk - Article Generation with LLM Tools: In Zoho Desk, users can now convert ticket conversations into help articles using advanced AI. This allows for easier documentation and improves the knowledge base, making it more efficient for agents to reference past tickets.

3. Zoho Creator - Roadmap for Upcoming Releases: Zoho Creator has launched a new roadmap to outline future updates, including the introduction of Zia tasks, a theme builder, and code generation capabilities. This transparency helps users plan their projects effectively.

4. Zoho Sign - New Features for Document Management: Zoho Sign has rolled out several updates, including WhatsApp integration for sending documents and delegated signing options via AI. These enhancements streamline the document signing process for users.

5. Zoho Projects Plus - Screen Recording Feature: Zoho Projects Plus now includes a screen recording tool from WorkDrive, which can facilitate onboarding new team members. This new addition allows users to create instructional videos easily.

6. Zoho Social - Monthly Update Rollup: Zoho Social has introduced minor updates for September, indicating a proactive approach to keeping users informed about new features. This monthly overview aids users in staying current with their tools.

For the most detailed Zoho resources, check out my YouTube channel: https://www.youtube.com/@drewbrockbank

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CEO, Tech Innovations
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