NEW ZOHO UPDATES! 🟥🟩🟦🟨

1. Smart Prompt Update in Zoho CRM: The Smart Prompt feature has been enhanced to help users quickly summarize records, conversations, and generate content like emails. This tool now supports more AI models, including Gemini and Claude, making it easier for users to draft communications and access important record details efficiently.

2. Zia's Intelligent Character Recognition (ICR): Zoho's ICR functionality is now available for populating records. This allows users to extract data from images, like handwritten forms or business cards, making data entry simpler and faster.

3. Zia Competitor Alerts Enhancement: Users can now receive suggestions from Zia regarding competitors to keep an eye on. This feature streamlines the process of tracking competitors without manual entry.

4. Zia Conversation Summaries: The new conversation summary feature in Zoho CRM offers users concise summaries of recent interactions with customers. It can analyze up to 10 recent emails, calls, and notes, helping users prepare for meetings without sifting through all past communications.

5. Custom Help Center Options in Zoho Desk: Zoho Desk now allows for more customized help centers using JavaScript. This is beneficial for businesses that want to create a dynamic customer support experience, such as integrating Google Analytics for better insight into customer interactions.

6. Zoho Sign Integration with Zoho Projects: Zoho Sign can now be integrated into Zoho Projects, enabling users to send documents for e-signature directly within a task. This is particularly useful for project milestones requiring client sign-off.

7. Community Digest for October Released: A comprehensive Community Digest summarizing recent Zoho CRM updates has been published, providing valuable insights and practical applications for CRM admins.

For the most detailed Zoho resources, check out my YouTube channel: https://www.youtube.com/@drewbrockbank